Gebauer questions city complaint form process

During the recent St. Marys City Council meeting, Councilman Greg Gebauer inquired about the complaint form process within the city and the process involved when investigating residents' claims.After studying a complaint report provided by all members of council, Gebauer inquired about a March 2011 incident involving a resident's flooded basement caused by a plugged catch basin."To me I would think that would be some type of priority. Was that ever looked into or is it being taken care of?" Gebauer asked.City Manager Dave Greene explained that sometimes issues are completed; however, they are not marked off as so on the report, as there is a delay in reporting that an issue has been resolved to the person who completes the reports, which are issued to council on a monthly basis.