WILLIAMSVILLE, NY â€“ National Fuel offers customers the following information should they experience flooding in their basements:
â€¢ Â If flooding has affected a customerâ€™s natural gas appliances (furnaces, hot water tanks, etc.), they should not attempt to re-light the pilot lights on that equipment. If furnace or hot water tank controls were submerged, the floodwater may have caused damage that could
affect the safe operation of the equipment. A qualified contractor should be called to inspect the appliances.
â€¢ Â While the basement is flooded, customers should NOT attempt to adjust any gas equipment or their gas meter.
â€¢ Â As always, if a gas odor is present, the customer should open a window for ventilation, leave the premises and call National Fuel at 1-800-444-3130 immediately. Additional information about National Fuel and its customer services is available at www.nationalfuelgas.com or by calling 1-800-365-3234.